Thank you for choosing our services for shipping within the Kingdom of Saudi Arabia (K.S.A). Below, we have outlined our shipping policy to ensure a seamless and satisfactory experience for our customers:
1. Free Shipping: We are delighted to offer free shipping for all orders delivered within the Saudi Arabia. Regardless of the order size or value, there will be no additional charges for standard shipping.
2. Shipping Time: Our standard shipping time is 7 days from the date of order confirmation. Please note that this time frame may vary depending on factors such as item availability, location, and any unforeseen circumstances. We strive to meet the specified delivery time as closely as possible.
3. Order Processing: Once you place an order, our team will begin processing it promptly. This includes verifying the order details, item availability, and preparing the shipment for dispatch. You will receive an email confirmation or WhatsApp message with the tracking details once the order is shipped. Usually it takes up to 1-2 business days.
4. Delivery Attempts: Our shipping partner (iMile) will attempt to deliver your order to the provided shipping address. If the delivery attempt is unsuccessful, they may make subsequent attempts or contact you to arrange an alternative delivery time. It is crucial to provide accurate and accessible delivery information to avoid delays.
5. Delayed Shipments: While we aim to deliver within the specified time frame, certain factors beyond our control may cause delays. These factors may include extreme weather conditions, logistical constraints, or any unexpected events. In such cases, we will keep you informed and work diligently to resolve any issues.
6. Delivery Address: Please ensure that you provide the correct and complete delivery address during checkout. We will not be responsible for delays or failed deliveries resulting from inaccurate shipping information.
7. Split Shipments: In some cases, your order may include multiple items that are not available in the same location. As a result, the items may be shipped separately, and you will receive separate tracking details for each shipment.
8. Public Holidays: Please note that our shipping operations may be affected by public holidays in the K.S.A. During such periods, there might be delays in processing and delivering orders.
9. Shipping Restrictions: Certain products may be subject to shipping restrictions or additional requirements as per K.S.A regulations. We will make every effort to inform you of any such restrictions during the checkout process.
10. Returns and Refunds: For information regarding returns and refunds, please refer to our separate Returns and Refunds Policy, which outlines the procedures and conditions for handling such cases.
If you have any further questions or concerns about our shipping policy, please feel free to contact our customer support team, who will be more than happy to assist you.
Please note that this policy is subject to change, and any updates will be communicated through our website or via email.
Thank you for choosing us for your shipping needs. We value your trust and look forward to serving you with the utmost care and professionalism.
GiiKER.co
AMANOON GENERAL TRADING L.L.C
Office no. 201-040, CITY TOWER 2, Trade Center First, Dubai, United Arab Emirates
customersupport@giiker.ae
